Help & Questions
Returns
Can I make a return?
Yes, a 14-day processing time from the date we receive your order.
For your return to be accepted, the items must meet the following conditions:
-Unworn: The item must not have been worn or used
-In its original packaging: Items must be returned in their original packaging, with the labels.
-Unwashed: No product should have been washed.
-Intact label: The product label must still be attached and in good condition.
-Unstained: items must not be stained or have any odor (perfume, etc.)
IMPORTANT: We do not accept returns of worn, washed, damaged or untagged items.
Make a return
Read and follow the:
Return conditions
Exchanges
We accept exchanges of items within 14 days of receiving the order .
The returned product must be in its original condition : unworn, unwashed, with the tag and in its original packaging.
In case of an error in the order or a defective product, the return shipping costs will be covered by us.
For any other reason for exchange, the return shipping costs are the responsibility of the customer.
If the item requested in exchange is out of stock , a refund will be issued according to the terms of our return policy.
If the customer chooses an item of a different value, the difference will be credited or debited as appropriate.
Important: Damage resulting from misuse or improper maintenance of the product will not be considered for an exchange.
Delivery
The different delivery methods
Delivery in France 🇫🇷 :
You have a choice between two carriers: GLS or Mondial Relay
GLS FlexDelivery home delivery: €8.95 delivered within 24 to 48 hours (excluding weekends and public holidays) - Free for orders over €150
GLS delivery to a collection point: €4.95, delivered within 24 to 48 hours (excluding weekends and public holidays) - Free for orders over €120
Delivery to a Mondial Relay collection point within 3 to 6 days (excluding weekends and public holidays): €4.95 - Free for orders over €120
⚠️ IMPORTANT : The choice of GLS collection point is made once the payment has been validated.
If no collection point is selected when preparing the order, the nearest collection point will be automatically assigned and cannot be changed.
Orders containing products weighing less than 100g (necklace, scarf, hair clip, etc.) are offered for delivery by tracked letter (La Poste).
Delivery to other countries (Europe):
Belgium, Netherlands, Germany, Luxembourg, Spain
Home delivery only via GLS FlexDelivery: €12.90, delivered in 2 to 3 days (excluding weekends and public holidays) - Free for orders over €160
Updated on 07/01/2026
Delivery times
We do our best to ensure that orders are prepared and shipped within 24/48 hours (excluding weekends and public holidays).
Once shipped, your order usually arrives within 24 to 48 hours (excluding weekends and public holidays) with the carrier GLS or 2 to 6 days (excluding weekends and public holidays) with the carrier Mondial Relay.
The delivery times are given as a guide only. In case of delay, Madame Elégante cannot be held responsible.
Track your order
To track your orders:
Go to the shipping confirmation email for your order.
Click on the tracking link provided by our sender.
-
You will be redirected to the sender's website where you can view the delivery status of your package in real time.
