Help & Questions
Returns
Can I make a return?
Yes, a 14-day processing time from the date we receive your order.
For your return to be accepted, the items must meet the following conditions:
-Unworn: The item must not have been worn or used
-In its original packaging: Items must be returned in their original packaging, with the labels.
-Unwashed: No product should have been washed.
-Intact label: The product label must still be attached and in good condition.
-Unstained: items must not be stained or have any odor (perfume, etc.)
IMPORTANT: We do not accept returns of worn, washed, damaged or untagged items.
Make a return
Read and follow the:
Return conditions
Exchanges
We accept exchanges of items within 14 days of receiving the order .
The returned product must be in its original condition : unworn, unwashed, with the tag and in its original packaging.
In case of an error in the order or a defective product, the return shipping costs will be covered by us.
For any other reason for exchange, the return shipping costs are the responsibility of the customer.
If the item requested in exchange is out of stock , a refund will be issued according to the terms of our return policy.
If the customer chooses an item of a different value, the difference will be credited or debited as appropriate.
Important: Damage resulting from misuse or improper maintenance of the product will not be considered for an exchange.
Delivery
The different delivery methods
Delivery in France 🇫🇷 :
We offer home and collection point delivery with GLS.
- GLS FlexDelivery home delivery: €8.95, delivered within 24 to 48 hours (excluding weekends and public holidays) - Free for orders over €150
- GLS delivery to a collection point: €4.95, delivered within 24 to 48 hours (excluding weekends and public holidays) - Free for orders over €120
92% of deliveries are made within 24 hours according to the delivery time map
⚠️ IMPORTANT : The choice of GLS collection point is made once the payment has been validated.
If no collection point is selected when preparing the order, the nearest collection point will be automatically assigned and cannot be changed.
Orders containing products weighing less than 100g (necklace, scarf, hair clip, etc.) are offered for delivery by tracked letter (La Poste).
Delivery to other countries (Europe) 🌍 :
Belgium, Netherlands, Germany, Luxembourg, Spain
- Home delivery only via GLS FlexDelivery: €12.90, delivered in 2 to 3 days (excluding weekends and public holidays) - Free for orders over €160
Updated on 16/01/2026
Delivery times
We do our best to ensure that orders are prepared and shipped within 24/72 hours (excluding weekends and public holidays).
Once shipped, your order usually arrives within 24 to 48 hours with the carrier GLS.
Delivery times may vary depending on the period (sales, holidays, etc.)
The delivery times are approximate. Madame Elégante cannot be held responsible for any delays.
Track your order
To track your orders:
- Go to the shipping confirmation email for your order.
- Click on the tracking link provided by our sender.
- You will be redirected to the sender's website where you can see the delivery status of your package in real time.
GLS will also inform you by email and SMS.
Don't hesitate to contact us if you have any questions about your order. We're here to help!
Delivery delay or problem
In case of delay, delivery problem or doubt concerning the delivery of the package, the customer is asked to contact us quickly so that we can find a solution.
I was unable to retrieve my package
In the event that you do not collect your parcel, if you know before delivery that you will not be able to collect it, we ask you to inform us as soon as possible. Only in this situation will the order be refunded to your original payment method.
If the parcel has already been dropped off at a relay point or at the requested delivery address, or if it is returned to us without prior notification, the order will be refunded as a credit note (excluding delivery costs), usable in our store. No refund will be made to your bank account.
If you wish your order to be re-sent to you after its return to our premises, the re-delivery costs will be entirely at your expense and must be paid before the new shipment.
All information concerning delivery is sent directly by GLS by e-mail and/or SMS. If you have any doubt concerning the delivery of your parcel or its availability, it is your responsibility to contact us as soon as possible.
The customer is responsible for tracking their parcel and must notify us of any difficulty as soon as they become aware of it. Not having received a message from us cannot justify non-collection of the parcel, unless this is due to an error on our part concerning contact details or delivery information.
These conditions are in place because uncollected parcels incur return costs, a loss of time, immobilization of products, and a loss of sales for our company. We thank you for your understanding.
