Help & Questions

Returns

Can I make a return?

Yes, you have 14 days from the receipt of your order

For your return to be accepted, the items must meet the following conditions:

-Unworn : The item must not have been worn or used

-In its original packaging : Items must be returned in their original packaging, with the tags.

-Unwashed : No item must have been washed.

-Intact tag : The product tag must still be attached and in good condition.

-Unstained : items must not be stained or have an odor (perfume, etc.)

IMPORTANT: We do not accept returns of worn, washed, damaged, or untagged items.

View return conditions

Make a return

Read and follow the:

Return conditions

Exchanges

We accept exchanges of items within 14 days of receiving the order .
The returned product must be in its original condition : unworn, unwashed, with the tag and in its original packaging.

In case of an error in the order or a defective product, the return shipping costs will be covered by us.
For any other reason for exchange, the return shipping costs are the responsibility of the customer.

If the item requested in exchange is out of stock , a refund will be issued according to the terms of our return policy.

If the customer chooses an item of a different value, the difference will be credited or debited as appropriate.

Important: Damage resulting from misuse or improper maintenance of the product will not be considered for an exchange.

Delivery

The different delivery methods

Delivery in France 🇫🇷 :

We offer home and collection point delivery with GLS.

- GLS FlexDelivery home delivery: €8.95, delivered within 24 to 48 hours (excluding weekends and public holidays) - Free for orders over €150

- GLS delivery to a collection point: €4.95, delivered within 24 to 48 hours (excluding weekends and public holidays) - Free for orders over €120

92% of deliveries are made within 24 hours according to the delivery time map

⚠️ IMPORTANT : The choice of GLS collection point is made once the payment has been validated.
If no collection point is selected when preparing the order, the nearest collection point will be automatically assigned and cannot be changed.

Orders containing products weighing less than 100g (necklace, scarf, hair clip, etc.) are offered for delivery by tracked letter (La Poste).

Delivery to other countries (Europe) 🌍 :

Belgium, Netherlands, Germany, Luxembourg, Spain

- Home delivery only via GLS FlexDelivery: €12.90, delivered in 2 to 3 days (excluding weekends and public holidays) - Free for orders over €160

Updated on 16/01/2026

Delivery times

We do our best to ensure that orders are prepared and shipped within 24/72 hours (excluding weekends and public holidays).

Once shipped, your order usually arrives within 24 to 48 hours with the carrier GLS.
Delivery times may vary depending on the period (sales, holidays, etc.)

The delivery times are approximate. Madame Elégante cannot be held responsible for any delays.

Track your order

To track your orders:

- Go to the shipping confirmation email for your order.

- Click on the tracking link provided by our sender.

- You will be redirected to the sender's website where you can see the delivery status of your package in real time.

GLS will also inform you by email and SMS.

Don't hesitate to contact us if you have any questions about your order. We're here to help!

Delivery delay or problem
In case of delay, delivery problem or doubt concerning the delivery of the package, the customer is asked to contact us quickly so that we can find a solution.

I was unable to retrieve my package

If you were unable to collect your parcel within the allotted time, we invite you to contact our customer service team as soon as possible, via the contact form available on our website or by email at the following address: contact@madame-elegante.com.

We will then be able to review your situation and determine the possible solutions together.

The terms and conditions applicable to uncollected parcels, particularly regarding their return to the sender and their possible redelivery, are detailed in our delivery policy

View the terms

Articles, stock and restocking

Release dates

For each collection and/or restock, the dates will be announced on our Instagram: madame_elegante_shop

Knowing when an item is restocked

We offer to notify you when a product is back in stock with the "Notify me when restocked" button on each product page.

When the item in question is back in stock, you will receive an email at the address mentioned.

If the item is no longer available after receiving this email, you weren't quick enough!

Country/region

Language

Help &amp; Questions

Returns

Can I make a return?

Yes, you have 14 days from the receipt of your order

For your return to be accepted, the items must meet the following conditions:

-Unworn : The item must not have been worn or used

-In its original packaging : Items must be returned in their original packaging, with the tags.

-Unwashed : No item must have been washed.

-Intact tag : The product tag must still be attached and in good condition.

-Unstained : items must not be stained or have an odor (perfume, etc.)

IMPORTANT: We do not accept returns of worn, washed, damaged, or untagged items.

View return conditions

Make a return

Read and follow the:

Return conditions

Exchanges

We accept exchanges of items within 14 days of receiving the order . The returned product must be in its original condition : unworn, unwashed, with the tag and in its original packaging.

In case of an error in the order or a defective product, the return shipping costs will be covered by us. For any other reason for exchange, the return shipping costs are the responsibility of the customer.

If the item requested in exchange is out of stock , a refund will be issued according to the terms of our return policy.

If the customer chooses an item of a different value, the difference will be credited or debited as appropriate.

Important: Damage resulting from misuse or improper maintenance of the product will not be considered for an exchange.

Delivery

The different delivery methods

Delivery in France 🇫🇷 :

We offer home and collection point delivery with GLS.

- GLS FlexDelivery home delivery: €8.95, delivered within 24 to 48 hours (excluding weekends and public holidays) - Free for orders over €150

- GLS delivery to a collection point: €4.95, delivered within 24 to 48 hours (excluding weekends and public holidays) - Free for orders over €120

⚠️ IMPORTANT : The choice of GLS collection point is made once the payment has been validated. If no collection point is selected when preparing the order, the nearest collection point will be automatically assigned and cannot be changed.

Orders containing products weighing less than 100g (necklace, scarf, hair clip, etc.) are offered for delivery by tracked letter (La Poste).

Delivery to other countries (Europe) 🌍 :

Belgium, Netherlands, Germany, Luxembourg, Spain

- Home delivery only via GLS FlexDelivery: €12.90, delivered in 2 to 3 days (excluding weekends and public holidays) - Free for orders over €160

Delivery times

We do our best to ensure that orders are prepared and shipped within 24/72 hours (excluding weekends and public holidays).

Once shipped, your order usually arrives within 24 to 48 hours with the carrier GLS. Delivery times may vary depending on the period (sales, holidays, etc.)

The delivery times are approximate. Madame Elégante cannot be held responsible for any delays.

Track your order

To track your orders:

- Go to the shipping confirmation email for your order.

- Click on the tracking link provided by our sender.

- You will be redirected to the sender's website where you can see the delivery status of your package in real time.

GLS will also inform you by email and SMS.

Don't hesitate to contact us if you have any questions about your order. We're here to help!

Delivery delay or problem In case of delay, delivery problem or doubt concerning the delivery of the package, the customer is asked to contact us quickly so that we can find a solution.

I was unable to retrieve my package

If you were unable to collect your parcel within the allotted time, we invite you to contact our customer service team as soon as possible, via the contact form available on our website or by email at the following address: contact@madame-elegante.com.

We will then be able to review your situation and determine the possible solutions together.

The terms and conditions applicable to uncollected parcels, particularly regarding their return to the sender and their possible redelivery, are detailed in our delivery policy

View the terms

Articles, stock and restocking

Release dates

For each collection and/or restock, the dates will be announced on our Instagram: madame_elegante_shop

Knowing when an item is restocked

We offer to notify you when a product is back in stock with the "Notify me when restocked" button on each product page.

When the item in question is back in stock, you will receive an email at the address mentioned.

If the item is no longer available after receiving this email, you weren't quick enough!

Miscellaneous

Terms of Service

See

Privacy Policy

See

Help & Questions

We accept exchanges of items within 14 days of receiving the order .
The returned product must be in its original condition : unworn, unwashed, with the tag and in its original packaging.

In case of an error in the order or a defective product, the return shipping costs will be covered by us.
For any other reason for exchange, the return shipping costs are the responsibility of the customer.

⚠️ IMPORTANT : The choice of GLS collection point is made once the payment has been validated.
If no collection point is selected when preparing the order, the nearest collection point will be automatically assigned and cannot be changed.

Once shipped, your order usually arrives within 24 to 48 hours with the carrier GLS.
Delivery times may vary depending on the period (sales, holidays, etc.)

Delivery delay or problem
In case of delay, delivery problem or doubt concerning the delivery of the package, the customer is asked to contact us quickly so that we can find a solution.