Terms and Conditions

These General Terms and Conditions of Sale (GTC) define the rights and obligations of the sole proprietorship Madame Elégante and its customers in connection with the online sale of clothing and, depending on the suppliers, jewelry and accessories. Any order placed on the website www.madame-elegante.com implies unreserved acceptance of these GTC.

Madame Elégante - Sole Proprietorship

VAT not applicable, article 293 B of the French General Tax Code. Email: contact@madame-elegante.com

The products offered for sale are presented on the website with their descriptions and prices. Prices are indicated in euros, inclusive of all taxes ( VAT not applicable , as per article 293 B of the French General Tax Code). Madame Elégante reserves the right to modify its prices at any time, but products will be invoiced based on the prices in effect at the time the order is validated.
In the event of a product modification (out of stock, change of characteristics), Madame Elégante will inform the customer before the order is validated.

The customer can order from the website www.madame-elegante.com . Payment is secure and can be made by credit card and Apple Pay. PayPal may be added later. The order is confirmed after payment is validated. If the payment fails, the order will not be validated. The customer may then place a new order. Once payment has been made and the order validated, it cannot be canceled. The customer will not be able to modify or cancel the order after payment confirmation. If the customer wants a different product or a change, they must return the item upon receipt and place a new order.

Delivery in France 🇫🇷

We offer delivery with GLS, to your home or to a relay point:

1. GLS Home Delivery (FlexDelivery)

- Price: €8.95
- Delivery time: 24 to 72 hours (excluding weekends and public holidays)
- Free for purchases of €150 or more

2. GLS Relay Point Delivery

- Price: €4.95
- Delivery time: 24 to 72 hours (excluding weekends and public holidays)
- Free for purchases of €120 or more

⚠️ Important: the choice of GLS relay point is made after payment validation.
If no relay point is selected, the closest relay point will be automatically assigned and cannot be changed.

💡 92% of deliveries are made within 24 hours according to the GLS delivery time map.

Delivery to other European countries 🇪🇺

Belgium (BE), Netherlands (NL), Germany (DE), Luxembourg (LU), Denmark (DK), Spain (ES), Portugal (PT), Italy (IT)

- Home delivery only via GLS FlexDelivery
- Price: €12.90
- Delivery time: 2 to 5 days (excluding weekends and public holidays)
- Free for purchases of €160 or more

Other countries: Austria (AT), Croatia (HR), Estonia (EE), Finland (FI), Greece (GR), Hungary (HU), Ireland (IE), Latvia (LV), Lithuania (LT), Poland (PL), Slovakia (SK), Slovenia (SI), Sweden (SE), Czech Republic (CZ)

- Home delivery only via GLS FlexDelivery
- Price: €15.90
- Delivery time: 2 to 5 days (excluding weekends and public holidays)

Delivery times:

We do our best to ensure orders are prepared and dispatched within 24/72 hours (excluding weekends and public holidays). 

Once dispatched, your order usually arrives within 24 to 48 hours with the GLS carrier.
Delivery times may vary depending on the period (sales, holidays, etc.).

Delivery times are indicative. In case of delay, Madame Elégante cannot be held responsible.

To track your orders: 

- Go to your order shipment confirmation email.

- Click on the tracking link provided by our shipper.

- You will be redirected to the shipper's website where you can view the real-time delivery status of your package.

GLS also informs you by email and SMS.

Please do not hesitate to contact us if you have any questions regarding your order. We are here to help you!

Delay or delivery problem
In case of delay, delivery problem, or doubt regarding the delivery of the package, the customer is invited to contact us promptly so that we can find a solution and ensure their satisfaction as well as everyone else's.

Unclaimed package:

In the event that you do not pick up your package, if you know before its delivery that you will not be able to pick it up, we ask you to inform us as soon as possible. Only this situation will allow a refund of the order to your initial payment method.

If the package has already been deposited at a relay point or at the requested delivery address, or if it is returned to us without us having been informed in advance, the order will be refunded in the form of a credit note (excluding delivery costs), usable on our store. No refund to your bank account will be made.

If you wish your order to be reshipped to you after its return to our premises, the reshipping costs will be entirely at your expense and must be paid before the new shipment.

All information regarding delivery is transmitted directly by GLS via email and/or SMS. If you have any doubt regarding the delivery of your package or its availability, it is your responsibility to contact us as soon as possible.

The customer is responsible for tracking their package and must report any difficulty as soon as they become aware of it. Not having received a message from us cannot justify not picking up the package, unless it results from an error on our part regarding the contact details or delivery information.

These conditions are in place because unclaimed packages incur return costs, loss of time, immobilization of products, and loss of sales for our company. We thank you for your understanding.

Additional Information:

- In case of delay, delivery problem, or doubt regarding the delivery of the package, the customer is invited to contact us promptly so that we can find a solution and ensure their satisfaction as well as everyone else's.
Please do not wait more than a week to report an undelivered package.

- Please check the accuracy of your address. In case of error, Madame Élégante cannot be held responsible for a delay or non-delivery.

- If your package is indicated as "delivered" by the carrier but you have not received it, an investigation will be opened with the carrier. Investigation times can be up to 30 days.
If the package remains untraceable despite this investigation, we will offer either a re-shipment of the order or a full refund, in accordance with the law.

If, at the end of the investigation, the carrier confirms that the package has been delivered (proof provided), Madame Élégante cannot be held responsible and no re-shipment or refund will be made.

- In the event of an exceptional stockout of a product, shipment may be postponed. You will be informed by e-mail.

- If your package arrives damaged, refuse it and contact us within 48 hours with photos.

- In case of absence, the package may be deposited at a relay point or re-presented depending on the carrier.

- Delivery times may be extended in exceptional circumstances (strikes, demonstrations, bad weather, or logistical disruptions). These delays, beyond our control, cannot engage the responsibility of Madame Élégante.

In accordance with Article L. 221-18 of the Consumer Code, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal.

Return conditions

In the event of a defective product or order error, the customer has 14 days to contact Madame Elégante at contact@madame-elegante.com with a photo of the product and their order number. In accordance with Articles L. 217-4 to L. 217-14 of the French Consumer Code, a refund, including delivery charges, will be issued if the product is deemed non-compliant. If the customer prefers, a replacement product may be offered, subject to availability.

For any questions or complaints, the customer can contact customer service by email at: contact@madame-elegante.com.

Customer service takes every request into account and undertakes to respond to it or propose a solution as quickly as possible, generally within 48 hours from Monday to Friday.

In the event of a dispute, the customer is invited to contact Madame Elégante directly at contact@madame-elegante.com in order to attempt to resolve the issue amicably.

If no satisfactory solution is found after this contact, the customer may freely use a consumer mediator, in accordance with article L. 612-1 of the Consumer Code. The mediator's contact details are available upon request at contact@madame-elegante.com or in the terms of service section on the website www.madame-elegante.com

The information collected on this website is necessary for order processing. It is processed in accordance with the GDPR and is only shared with essential departments (payment, delivery). Customers have the right to access, modify, and delete their data by contacting contact@madame-elegante.com

The customer is informed that their informed consent is requested for the collection of their personal data during the ordering process (checkboxes). For more details, please consult the website's privacy policy.

These Terms and Conditions are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Legal and commercial guarantees

1. Legal guarantee of conformity

In accordance with articles L.217-4 to L.217-14 of the Consumer Code, you benefit from the legal guarantee of conformity on all products purchased from our store.

Warranty conditions:

- The product must conform to the description and specifications that were provided at the time of ordering.

-You have a period of 2 years from the receipt of the goods to report any non-conformity.

In case of non-compliance, you are entitled to a repair or replacement of the product, free of charge, if these solutions are possible.

-If repair or replacement is impossible or disproportionate, you can request a full refund or a price reduction for the product.

Exceptions: The legal guarantee of conformity does not cover:

-Defects resulting from misuse or an accident.

-Defects that appear after abnormal use of the product.

2. Warranty against hidden defects

In accordance with Articles 1641 et seq. of the Civil Code, you also benefit from the guarantee against hidden defects, which covers defects not apparent at the time of purchase and which render the product unfit for its intended use or which significantly diminish its use.

Warranty conditions:

You have a period of 2 years from the discovery of the hidden defect to report the problem.

If a hidden defect is proven, you are entitled to:

Repair or replacement of the product, if these solutions are possible.

If replacement or repair is impossible, you can request a refund or a proportional price reduction.

3. Warranty Exclusions

Legal and commercial guarantees do not apply in the following cases:

-If the product has been modified, repaired or handled incorrectly by the customer or a third party.

-If the product has been used under abnormal conditions or contrary to its intended use.

-If the product shows normal signs of wear due to its use or lifespan.

4. Implementation procedures for the guarantees

If you wish to exercise your rights under one of these guarantees, here is the procedure to follow:

Contact our customer service by email at contact@madame-elegante.com or via our contact form available on our website.

Please provide the following information:

-Order number

-Description of the defect or flaw

-Photos of the defective product, if necessary

We will respond as soon as possible to explain the next steps. If the product needs to be returned, we will provide you with a prepaid return label for defective or non-compliant products.

Some items may be offered at a reduced price in the "Defective" category.
These products have one or more aesthetic or functional defects (e.g., irregular stitching, small stain, snag, etc.) clearly indicated in the description and visible in the photos.

By purchasing a product in this category, the customer acknowledges having been informed of the defects and accepts the item as is.
These products come with no warranty and are neither returnable nor exchangeable .

The company reserves the right to apply exceptional preparation and shipping times during certain specific periods (holidays, end-of-year celebrations, exceptional commercial operations, inventories, logistical events or any other temporary circumstance affecting activity).

When such exceptional delays are put in place, they are clearly indicated on the site before order validation. By validating their order, the customer acknowledges having read and accepted these specific delays.

Exceptionally announced and accepted delivery times at the time of order cannot constitute a reason for order cancellation, refusal of receipt, request for refund of delivery costs or complaint related to preparation or shipping times, provided that the company respects the announced times.

This provision does not deprive the customer of the legal rights they benefit from under applicable regulations, particularly the right of withdrawal where applicable.