Delivery & Returns

Delivery in France 🇫🇷

We offer delivery with GLS, to your home or to a relay point:

1. GLS Home Delivery (FlexDelivery)

- Price: €8.95
- Delivery time: 24 to 72 hours (excluding weekends and public holidays)
- Free for purchases over €150

2. GLS Relay Point Delivery

- Price: €4.95
- Delivery time: 24 to 72 hours (excluding weekends and public holidays)
- Free for purchases over €120

⚠️ Important: the choice of GLS relay point is made after payment validation.
If no relay point is selected, the closest relay point will be automatically assigned and cannot be changed.

💡 92% of deliveries are made within 24 hours according to the GLS delivery time map.

Delivery in other European countries 🇪🇺

Belgium (BE), Netherlands (NL), Germany (DE), Luxembourg (LU), Denmark (DK), Spain (ES), Portugal (PT), Italy (IT)

- Home delivery only via GLS FlexDelivery
- Price: €12.90
- Delivery time: 2 to 5 days (excluding weekends and public holidays)
- Free for purchases over €160

Other countries: Austria (AT), Croatia (HR), Estonia (EE), Finland (FI), Greece (GR), Hungary (HU), Ireland (IE), Latvia (LV), Lithuania (LT), Poland (PL), Slovakia (SK), Slovenia (SI), Sweden (SE), Czech Republic (CZ)

- Home delivery only via GLS FlexDelivery
- Price: €15.90
- Delivery time: 2 to 5 days (excluding weekends and public holidays)

We do our best to ensure that orders are prepared and shipped within 24/72 hours (excluding weekends and public holidays).

Once shipped, your order usually arrives within 24 to 72 hours with GLS in France.
And within 2 to 5 days outside France (European countries) with GLS.
Delivery times may vary depending on the period (sales, holidays, etc.).

These times are indicative. In case of delay, Madame Elégante cannot be held responsible.

To track your orders:

- Go to your order shipping confirmation email.

- Click on the tracking link provided by our carrier.

- You will be redirected to the carrier's website where you can see the real-time delivery status of your package.

GLS will also inform you by email and SMS.

Please do not hesitate to contact us if you have any questions about your order. We are here for you!

Delivery delay or problem
In case of a delay, delivery problem, or doubt concerning the delivery of the package, the customer is invited to contact us promptly so that we can find a solution.

If you are unable to collect your parcel, or if you know before delivery that you will not be able to collect it, please inform us as soon as possible. This is the only situation in which the order can be refunded to your original payment method.

If the parcel has already been deposited at the relay point or at the delivery address indicated by the customer, or if it is returned to us without prior notification, the order will be refunded as a credit note, valid for 12 months from its issue date, excluding delivery costs. This credit note can only be used in our store.

No refund will be made to your bank account.

If you wish your order to be reshipped after its return to our premises, the reshipping costs will be entirely at your expense and must be paid before the new shipment.

All information concerning delivery is sent directly by GLS by e-mail and/or SMS. If you have any doubt concerning the routing of your parcel or its availability, it is your responsibility to contact us as soon as possible.

The customer is responsible for tracking their parcel and must notify us of any difficulty as soon as they become aware of it. Not having received a message from us cannot justify the non-collection of the parcel, unless it results from an error on our part concerning the contact details or delivery information.

These conditions are put in place because uncollected parcels incur return costs, a loss of time, immobilization of products, and a loss of sales for our company. We thank you for your understanding.

Should you encounter an issue with the delivery of your order, you must contact us via our contact form before 8 PM on the date indicated as the delivery date.

In accordance with GLS procedures, any complaint regarding a delivery must be reported immediately. As the recipient, you cannot open an investigation with GLS. Only our company, as the sender, is authorized to do so.

After 8 PM on the day of delivery, GLS considers the delivery compliant, and we can no longer open a claim or investigation with the carrier. In this situation, our company cannot be held responsible for the inability to file a claim with GLS, as this procedure is beyond our control. No reshipment or refund related to this delivery will be granted if the claim deadlines imposed by the carrier have not been met.

- In the event of a delay, delivery problem, or doubt concerning the routing of the package, the customer is invited to contact us promptly so that we can find a solution and ensure their satisfaction as well as that of everyone.
Please do not wait more than one week to report an undelivered package.

- Please ensure your address is accurate. In case of an error, Madame Élégante cannot be held responsible for a delay or non-delivery.

- If your package is indicated as "delivered" by the carrier but you have not received it, an investigation will be opened with the carrier. Investigation times can be up to 30 days.
If the package remains untraceable despite this investigation, we will offer either to resend the order or to issue a full refund, in accordance with the law.

If, at the end of the investigation, the carrier confirms that the package has been delivered (proofs provided), Madame Élégante cannot be held responsible, and no reshipment or refund will be made.

- In the event of an exceptional stockout of a product, shipping may be postponed. You will be informed by email.

- If your package arrives damaged, refuse it and contact us within 48 hours with photos.

- In case of absence, the package may be dropped off at a relay point or re-presented depending on the carrier.

- Delivery times may be extended in case of exceptional circumstances (strikes, demonstrations, bad weather, or logistical disruptions). These delays, beyond our control, cannot engage the responsibility of Madame Élégante.