Privacy Policy

Privacy Policy - Madame Elégante

Madame Elégante places great importance on the protection of your personal data. This privacy policy aims to inform you about how we collect, use, and protect your personal information when you use our website www.madame-elegante.com .

1. Data Controller

The data controller for the personal data collected on this site is:
 Elegant Lady
 Sole proprietorship
 VAT not applicable, article 293 B of the CGI
 Email: contact@madame-elegante.com

2. Data collected

When you browse our site, we may collect the following information:

  • Identification information : name, surname, email address, delivery and billing address, telephone number.

  • Payment information : details relating to payments made on our site (credit card, Apple Pay, etc.).

  • Navigation information : data concerning your visits to our site (IP address, pages viewed, time spent, etc.) via cookies.

  • Contest Information: As part of our monthly contest, we collect certain personal data to allow you to participate and to contact you if you win. The following information may be collected: first and last name, email address, and the link to the post shared on social media (Instagram or TikTok). By participating in the contest, you agree that we may use this data to communicate with you.

3. Purposes of data collection

The personal data collected is used for:

  • Process and manage your orders.

  • Managing customer relations (answering questions, handling returns and complaints).

  • Improve the user experience on our site (via navigation analytics).

  • Sending you information related to your order (confirmation, delivery tracking, etc.).

  • We will offer you promotional offers, with your prior consent, if you are subscribed to our newsletter.

  • The management of the competition, the draw, and to contact you in case of winning.

4. Legal basis for processing

The processing of your personal data is based on the following legal grounds:

  • The execution of a contract (managing your orders).

  • The consent you give us to receive newsletters or promotional offers.

  • Madame Elégante's legitimate interest in improving the site's operation and the relationship with her clients.

5. Data sharing

We promise not to sell, rent, or exchange your personal data with third parties for commercial purposes. However, your data may be shared with our service providers (payment, delivery) for order processing and product delivery.

6. Data retention period

Your personal data is kept for the duration of the contractual relationship and, after that, for a maximum of 3 years for commercial purposes, unless a longer retention period is required by law.

7. Data Security

Madame Elégante implements technical and organizational security measures to protect your personal data against loss, misuse, alteration or unauthorized access.

8. Your rights regarding your personal data

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right of access : you can request access to the data we hold about you.

  • Right of rectification : you can request the correction of inaccurate or incomplete data.

  • Right to erasure : you can request the erasure of your personal data under certain conditions.

  • Right to data portability : you can request to receive your data in a structured and readable format.

  • Right to object : you can object to the use of your data for certain purposes (in particular for direct marketing).

  • Right to withdraw your consent : when processing is based on your consent, you can withdraw it at any time.

To exercise your rights, you can contact us at the following address:
 contact@madame-elegante.com

9. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files that are stored on your device and allow us to analyze how our site is used. You can configure your browser to block cookies or to be notified when they are used. However, if you block cookies, some website features may not be available.

10. Changes to the Privacy Policy

Madame Elégante reserves the right to modify this privacy policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the bottom of this page.

Last updated : 02/03/2025